Frequently Asked Questions

Where is my order?

You can track your order here.

 

When is my order coming?

We aim to ship most orders dispatched from our central warehouse within 48 hours.  The date you receive your order will be influenced by the delivery service available, to make things cost effective all our deliveries are made using an economy service. Please refer to our Delivery Policy here for further information on delivery services.

 

Can I track my order?

Yes, most orders dispatched from our central warehouse, can be tracked. You can track your order here.

For some products you may also receive a tracking email from our delivery companies. This will confirm that your order has reached their shipping depot and will allow you to stay up to date on the status of your parcel(s).

 

My UK order is late, what should I do?

You can track your order here. Sometimes things do go wrong, and if your parcel has not arrived as expected please accept our apologies.

If your parcel is more than 2 days after the estimated delivery date, please contact our customer services team customerservice@alldelivered.co.uk who will be happy to help you.

 

I want to return my order?

If you receive an item and are not happy with it for some reason, you may be eligible to return it. Please refer to our Refunds, Returns & Exchanges Policy, details of which, can be found here.

 

What products can be returned?

Subject to the exceptions stated here, ALL Delivered is happy to exchange or refund your purchase within 30 days of delivery, provided it follows the guidelines listed in our Refunds, Returns & Exchanges Policy. Your refund will be credited to the original payment card. If you have used an ALL Delivered gift card your refund will automatically be credited your ALL Delivered account.

Unwanted goods must be returned in a fully re-saleable condition, with any tags and packaging intact. We reserve the right to refuse an exchange or refund if goods are not returned in a re-saleable condition or are damaged.

 

Can discounted or sale products be returned?

Yes, subject to the overall returns policy, with the following exceptions.

• If an item is returned within seven days of delivery, we will refund the purchase price to your payment card.
• Between 7 and 28 days we will refund the purchase price onto a giftcard or credit your account.
• Items that have a 'Best Before Date' or 'Expiry Date' must be returned 1 full calendar month before the date stated.
• When returning your item, any items purchased at a discount of 50% or more can only be exchanged or refunded onto a ALL Delivered giftcard or credit to your account.

 

What products are excluded from your returns policy?

We are unable to offer an exchange or refund on gift experiences, beds, custom made and altered items unless they are mis-described or faulty.

For reasons of health and hygiene we are unable to exchange or refund the following products:

• Cosmetics/fragrance: once the original packaging has been opened, unless faulty.
• Pierced earrings and other pierced body jewellery: unless faulty.
• Quilts, duvets, and pillows: no exchange or refund once the original packaging has been opened or damaged unless faulty.
• Gift food and products containing alcohol: no exchange or refund, unless faulty.
• Underwear/lingerie, control wear, hosiery and swimwear: no exchange or refund unless the hygiene strips and tags are still in place and packaging remains unopened and undamaged unless faulty.
• Hats and hair accessories: unless tags are still in place and packaging remains unopened and undamaged, unless faulty.

THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MIS-DESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE LOCAL TRADING STANDARD DEPARTMENT OR CITIZENS ADVICE BUREAU.

My product is faulty what should I do?

In the unlikely event you find you receive faulty goods, please accept our apologies. Please follow our returns process, details of which can be found here.

What is PCI?

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organisations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.

If you want to sell online and accept payments from Visa, Mastercard, American Express, or Discover, your software and hosting needs to be PCI compliant.

Is ALL Delivered PCI compliant?

Yes, ALL Delivered is certified Level 1 PCI DSS compliant.

We are very serious about our platform hosting of ALL Delivered and have chosen a platform that has invested significant time and money in ensuring solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to ensure our platform is secure.